Help Center
Back to Help CenterPureLinkTech HubPureLink support

How can we help you?

Our technical support team helps you with installation, configuration and troubleshooting – fast and competent.

Fastest help

Create a support ticket

Describe your request with item number and fault description. You receive a case number and can track the processing status at any time.

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Direct contactPhone supportTalk directly to a support engineer – Mon–Fri, 9:00–17:00.05971 800 299 0 →
Written contactE-mail supportWrite to us – we usually answer within 24 hours.support@purelink.de →
Live helpSupport chatChat directly with a support agent – for fast help in real time.Start chat →

Self-service

Solve it yourself

Help Center

The central place for answers to frequently asked questions, commissioning guides and troubleshooting. Searchable by product, item number or keyword.

Go to the Help Center →
Support hours
Monday – Friday9:00 – 17:00
Saturday, Sundayclosed
Public holidays (NRW)closed
Response times
Phoneimmediately
E-mail / ticket≤ 24 h
Escalation / defect≤ 48 h
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